Aboud Jumaan Gafla

Cultivated and maintained robust relationships with a portfolio of new and existing dealers, strengthening partnerships and driving sustained business growth.

Orchestrated complex coordination and planning initiatives, consistently achieving project milestones and deliverables according to schedule in a fast-paced environment.

Increased customer satisfaction by proactively resolving complex issues and implementing performance improvement strategies for continuous service enhancement.

Managed end-to-end logbook monitoring, handling, and follow-up requests, including NTSA portal acceptance, ensuring seamless loan completion and regulatory compliance.

Executed comprehensive credit assessments utilizing leading credit reporting agencies, ensuring 100% accuracy and strict adherence to risk management protocols.

Optimized customer onboarding processes by implementing streamlined documentation reviews, substantially reducing processing times and enhancing client satisfaction.

Developed efficient communication channels with suppliers, facilitating prompt resolution of outstanding balances and cultivating productive business relationships.

Coordinated electronic distribution of remittance advice and supplier statements, ensuring clear, timely communication and enhancing stakeholder relations.

Improved document management practices, enhancing accuracy, accessibility, and compliance with internal policies to support operational integrity.

Monitored and controlled payments for an assigned portfolio of clients using company software, optimizing portfolio health and minimizing risk.

Ensured client adherence to payment schedules through proactive follow-up calls and reminders, significantly reducing delinquency rates.

Identified and implemented efficient debt recovery methods for overdue clients, optimizing collection rates and minimizing bad debt.

Maintained accurate daily records of clients' financial status, providing timely reports to management for informed decision-making.

Mentored and trained new interns and trainees, enhancing team capabilities and knowledge transfer within the department.

Identified and penetrated profitable new markets through engaging sales presentations, expanding market share and increasing client base.

Consistently achieved and significantly exceeded monthly sales targets through strategic prospecting and robust relationship building.

Educated customers on product features and value propositions, increasing product understanding and driving sales conversions.

Developed and executed comprehensive sales strategies, consistently meeting and surpassing targeted sales objectives.

Assisted in the accurate and timely generation of local purchase orders for specified registered suppliers, ensuring procurement efficiency.

Actively participated in the end-to-end tendering process, including rigorous evaluation of tender documents, ensuring compliance and best value.

Supported efficient inventory management by assisting with issuing, receiving, and conducting accurate stock takes, minimizing discrepancies and optimizing stock levels.